Does no one have integrity anymore? Seriously, I'm so damn sick and tired of dealing with people who do not live up to their word and when they or their superiors are confronted about it, nothing is done to make it right. What happened to people who went the extra mile or businesses that fixed their mistakes without numerous calls to higher ups? OK, there are some, the man who sold me my Cingular phones and switched my account was awesome, so if you live in the area and you are looking to get Cingular-go to the Cingular store at St. Louis Mills and ask for John. But, he's the exception.
Yesterday, I was at Value City Furniture looking for a sleeper sofa as we are hosting Christmas and I need another bed for the basement. We'd purchased our living room sofa/loveseat there and were really happy with the quality, price and a most excellent warranty that covered stains, rips, tears, etc.. and with a couch destroying dog, this was a HUGE factor in us buying from them. So, in my dealing with VCF yesterday, I was comparing a couple of different sleepers and my salesguy was telling me about the warranty. I told him I knew all about it and how it was mandatory at our house due to the dog.
Him: Oh, I'm certain it doesn't cover that kind of damage.
Me: Um, what? No, see, the guy who sold us the couches said it did.
Him: Well ma'am, like I said, pet damage is discluded.
Me: No, we asked SPECIFICALLY about dogs because we have the couch killer dog.
Him: I don't know what to tell you.
Me: If this is true, I'm going to be really pissed, because THAT warranty is why we bought the couches in March.
Him: Maybe you should go see the manager...
So, I go to the desk, after 5 minutes a manager finally comes out and I explain the situation. He looks up my information, and asks if there is damage to the sofas. I told him no, that I was here today for something totally unrelated, but found out about this. He confirms that the warranty indeed does NOT cover pet damage, and all the sales people know this.
Me: Ok, then WHY would he specifically tell him that it did.
Him: I don't know.
Me: Look, I have no reason to lie about this, I'm not here because my couches are destroyed, in fact I'm here to buy more furniture from you.
Him: Well ma'am I can credit you back the $99 for the warranty.
Me: Um, that's not the point. The point is that the salesman LIED, and we bought the couch and loveseat based on that LIE. Are you even going to talk to him?
Him: Sure, I'll talk to him, but he'll just deny it.
Me: And that's that, huh?
Him: I'm not sure what you want me to do.
Me: *fuck, I don't know what I want him to do, but I'm damn well pissed off* Look sir, I just don't like feeling manipulated so some salesman can get a commission.
Him: uh huh *looking at me like I'm some stupid SAH mom who's wasting his time*
Me: *seething with hate* Well, I guess the only thing I can do is to NOT buy from you anymore.
Me: *daggers from eyes, walks to door*
At this point I'm really pissed off, and as I'm putting DB's shoes back on by the door, my salesman comes up to me and says I hate to lose your business, is there something I can do? Yah, I say sarcastically, you can make me a really great deal on a sleeper sofa *smirk*. He gets all serious, well, if you take that $99 credit and apply it to the sleeper.... I'm dumb-founded. Are you serious? Are you telling me I can take my money and put it towards the furniture, and call that a discount? Do you realize how stupid that sounds?
I drive home getting more and more pissed. Once home I get out all the info from the purchase of our sofas. Nowhere in the brochure for the extended warranty does it say that it does not cover pet damage. So, it's not something I could have read in the store and called the salesguy on. Now I'm even more angry and call the store back and speak to a different manager. Apparently there is a full warranty that says it doesn't cover xyz... So, I ask, why do I not have that paper? Good question, he replies. I spend the next 20 minutes telling him how tired I am of being treated less than honestly and how I hate that I can't take any salesperson word for anything these days, and basically just bitched. In the end he said he'd mark into my acct that I would get free delivery on any future purchases (a $69.99 value). Goody, thanks, does me a lot of good if I'm not shopping with you any more.
Herein lies the problem. I am happy with VCF's quality and price. I NEED a sleeper sofa and there were a couple of good options at the store. BUT, I know that the only avenue of recourse I have is to NOT shop there anymore, and if I do, aren't I saying that it's ok that I was lied to? Fuckers.
This might seem petty, but in the last couple of years, BWB and I have dealt with some really asses that didn't stay true to their word, like the contractors for the basement, the guy who sold us the range, and a huge disastrous dog adoption issue that ended in police being called. I'm just tired of it all.